Live Chat Support Agent Job at Burjline Builders, Houston, TX

  • Burjline Builders
  • Houston, TX

Job Description

Live Chat Support Agent

We are seeking a highly motivated and customer-focused Live Chat Support Agent to join our growing team in Houston, Texas. As a Live Chat Support Agent, you will be responsible for providing efficient and effective support to our customers through live chat. The ideal candidate must have excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and provide support through live chat in a timely and professional manner
  • Identify and troubleshoot customer issues, provide solutions and escalate to the appropriate team if needed
  • Maintain accurate and detailed records of customer interactions and transactions
  • Collaborate with team members to continuously improve the overall customer experience
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
  • Meet and exceed customer satisfaction goals and metrics

Requirements:

  • High school diploma or equivalent, college degree preferred
  • Minimum of 1 year of customer service experience, preferably in a fast-paced environment
  • Excellent verbal and written communication skills
  • Proficient in computer skills, including typing and navigating multiple systems simultaneously
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and ability to think on your feet
  • Flexibility to work varying shifts, including weekends and holidays if needed

We Offer:

  • Competitive salary and benefits package
  • Opportunities for growth and career advancement
  • A positive and dynamic work environment
  • Continuous training and support to improve your skills and knowledge

Job Tags

Shift work

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