Job Description

Property Adjuster I

Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims. This is a remote, work from home position in West Virginia. The selected candidate will ideally live in Doddridge, Harrison, Barbour, Tucker, Randolph, Webster, Braxton, Gilmer, Lewis and Upshur County, and/or surrounding areas. The hiring manager will also consider candidates for Property Adjuster II. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications. A company car and equipment to work from home will be provided. Good time management and organization skills preferred. Ability to drive/travel regularly within the assigned territory.

Duties and Responsibilities:

• Contacts policyholders regarding property claims within level of authority.
• Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates.
• Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority. Sets and maintains adequate reserves.
• Obtains and reviews reports, statements, records and related materials as required.
• Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with agents and district sales managers on matters of mutual concern.
• Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required.
• Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.
• Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.
• Successfully completes Technical Learning Center Training within one year of hire date.
• Participates on Catastrophe Team when required.

Capabilities:

• Values Diversity
• Nimble Learning
• Self-Development
• Collaborates
• Customer Focus
• Information Management Skills
• Cultivates Innovation
• Optimizes Work Processes (IC)
• Job-Specific Knowledge
• Instills Trust
• Ensures Accountability
• Decision Quality

Qualifications:

Minimum Educational and Experience Requirements: High School Diploma or GED and two years of claims handling experience, or equivalent required; or High School Diploma or GED and successful completion of ERIE sponsored formal education; or Bachelor's Degree required.

Additional Experience: Incumbent must live in territory assigned unless a change is approved by the company. Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses: Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Willingness to obtain and maintain any required licenses. Valid driver's license and good driving record required.

Physical Requirements: Use of Personal Protective Equipment (PPE) is required for this role. Ability to move over 50 lbs using lifting aide equipment; Often (20-50%) Climbing/accessing heights; Rarely Driving; Frequent (50-80%) Lifting/Moving 0-20 lbs; Often (20-50%) Lifting/Moving 20-50 lbs; Often (20-50%) Manual Keying/Data Entry/inputting information/computer use; Occasional (<20%)

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